Otto Musica 16" Viola (Handmade in Germany)

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Items must be returned in the condition they were received, including all accessories, documentation, and packaging materials. Remember that if your order was shipped for free under our free shipping promo, the cost of outbound shipping will be deducted from your return credit. You’ll also need the receipt or proof of purchase to finalize a return.

To start a return, you can contact us at info@irvineartandmusic.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items approved for return may be subject to return shipping costs. Shipping costs will be deducted from the refund balance. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@irvineartandmusic.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. You have 5 days to report any defects, wrong order, or damage to the shipped order. 

Exceptions / non-returnable items
Certain types of items cannot be returned, including:

• Used Instruments.
• Books, Tubes, Stylus Needles, Harmonicas, Ear Worn Items, Wood or Plastic Recorders, Mouthpieces, Opened Strings, Reeds or Fog Fluid.
• Special and Custom Order merchandise (items that are not shown on irvineartandmusic.com or regularly stocked by Irvine Art and Music) may be paid in full on order and cannot be cancelled unless cancellable at the manufacturer and cannot be returned unless defective
• We reserve the right to deny return privileges to abusers of our policy, including those making excessive returns or returning abused and altered items.

SPECIAL ORDER POLICY

We will gladly special order your item should we not have it as a regularly stocked product, subject to the following policies.

• All special orders are subject to at least a minimum of a 25% Deposit at the time of order. 
• NO RETURNS will be accepted on special order or non-stock merchandise.
• Special order items and deposits are NON-REFUNDABLE.
• Special orders CANNOT BE CANCELLED once placed with our suppliers.
• We are not responsible for production delays or other unforeseen circumstances that delay delivery of any special order.  We will provide an estimate of the lead time required for your item to come in to best of our ability, however we cannot guarantee a lead time in any case.

Customers will be asked to sign a form acknowledging our special order policies and that they have reviewed the order for accuracy.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Refunded items are subject to a 5% restocking fee.

Come visit our retail store in Irvine, California.

15315 Culver Dr #150, Irvine, CA 92604

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